CONTACT911™ enhances your ability to communicate critical messages to your managers, employees, vendors and key customers in the event of an emergency. Following the September 11th attacks, phone circuits in New York were completely jammed. It could take a hundred attempts to make a call before you finally got through. With CONTACT911™, your organization can use that one phone call to call every one on the contact list. The peace of mind that your message is being sent means you can focus on your business' continuity plan, instead of dialing phone numbers over and over.

For non-emergency use, CONTACT911™ is a convenient, time-saving tool that allows busy executives and administrators an efficient way to expedite getting important messages to more than one recipient at a time.

All messages and responses can be monitored in real time during the notification process. In addition, all notifications and responses are logged in the database, and reports are available to view the logged data. These reports allow you to know who was called, who received the communication and when. In emergency situations or in roll call / accountability or staff recall scenarios, this enables your organization's leaders to make critical decisions based on real time data.

Call lists are established upon enrollment and updated as often as needed. These call lists can be imported from existing HR or other personnel files and integrated into the system seamlessly. Top administrators in the organization assign security / authorization levels and establish groups. Groups can be based on region, function, authority level, or any other criteria that makes sense to your organization. In the event of an emergency, all an authorized person has to do is make a single, toll-free phone call to CONTACT911™ and leave a critical message(s). CONTACT911™ then broadcasts that message to anyone or everyone on your various lists. You have the ability to choose who will receive the message - selected recipients, groups or the whole organization. It also gives each recipient the ability to respond to your message so you can know their status as well. The system automatically keeps trying to send your message until a delivery confirmation is received. Any authorized user (based on security level) can return to the system at any time to check for responses to the original communication and/or to update your location, situation or to respond to those leaving you return messages.

With CONTACT911™, users can reach everybody they want to with just one call.  In addition to CONTACT911™ broadcasting a user's message to all their pertinent contacts, subscriber's have the option to press one button to get a new dial tone and make a new call, all without giving up the initial connection.

Efficient communication is key in the event of an emergency. It could take hours, days or weeks of dialing to get a message to your employees, contacts and vendors in the midst of a disaster. The Wall Street Journal said ".it can be easier to make long-distance calls than local calls. This occurred on 9/11 when Verizon's local switching center was damaged". CONTACT911™ uses the long distance network, enhancing the odds of getting through and freeing a person from the task of repetitive dialing so management can focus on what really counts - THE BUSINESS CONTINUITY PLAN.

For other urgent situations, calling several people or work groups to deliver the SAME message is just not time efficient. When saving time or being more productive with a short window of time is important, CONTACT911™ is the resource organization's of all sizes can count on 365 days a year.

CONTACT911™ ENTERPRISE differs in that it allows messaging for corporations with more than one location, has separate messaging capability for vendors, cross-location messaging, company-wide, location and departmental messaging, and includes "I'm OK" and "Can Respond" responses back to caller. Additionally, the ENTERPRISE or COPORATE PRO version contains conferencing capability between pre-designated managers and a more robust reporting system.IS CONTACT911™ BI-LINGUAL?

Yes, all subscribers will have the option of using an English or Spanish version of CONTACT911™. The interface language is chosen at the beginning of the communication connection with the service. All messages left on the system will be delivered in the language in which they were recorded. CONTACT911™ does not translate messages at any time. The bi-lingual feature only applies to the user interface with the system. Please contact ^{support@contact911.com for additional questions relating to this feature.}

CONTACT911™ has hundreds of lines that will be available to take your organization's message. However, depending on the severity of the emergency, you may get a busy signal, so a certain amount of patience may be required. Since CONTACT911™ distributes its traffic in a way that you will never be directed to a CONTACT911™ service center in your State, a busy signal is almost certainly caused by call volume and not a service outage. HOW DO WE KEEP TRACK OF OUR USAGE?

Usage of CONTACT911™ is automatically tracked and usage reports are available via the Internet. See the How-To Guide for more specific details.